Cancellation, returns & refunds

You can cancel any order before it is dispatched: call +91 63563 51654 (Mon–Sat · 10 am–7 pm) or email info@blueboyindustries.com with your order number. Prepaid orders are refunded in full.

Once an order is dispatched it can't be cancelled, but the return policy below still applies.

We may cancel an order if a product is out of stock, or if a price was shown wrongly on the site. If we do, we tell you and refund any payment in full.

If a product arrives damaged, defective or different from what you ordered, you can ask for a replacement or a refund within 7 days of delivery.

To start, call +91 63563 51654 (Mon–Sat · 10 am–7 pm) or email info@blueboyindustries.com with your order number and photos of the product. We arrange the pickup at no cost to you.

Products must be returned with all their parts and, where possible, in the original packaging.

We don't accept returns of products that were damaged after delivery, used beyond their stated load limits, or changed in any way.

Approved refunds are processed within 5–7 working days: after we receive the returned product, or straight away for a cancelled prepaid order.

Prepaid orders are refunded to the original payment method (UPI, card or net banking). Your bank may take a few more days to show it.

Cash on delivery orders are refunded to your bank account or UPI ID.